Accessibility

Outlined below is some information which we hope will ensure you enjoy your visit to Frensham Pond Hotel, regardless of whether your life is affected by a medical condition, disability, impairment, or specific learning difficulty.

Before you arrive
Reservations and enquiries can be made online, by phone, fax or email. Please ensure that our staff are made aware of any special requests or requirements at the earliest opportunity and we will do our best to help.

When you arrive
We have four designated parking spaces for those with mobility issues. Please ask when making your booking and we can let you know the best place to park and access the property. We will be delighted to collect your luggage from your car and deliver it to your room.

Reception
Our reception staff will be able to advise you about room facilities and access to bedrooms and public areas of the hotel. If you need a ground floor room (we have 27 ground floor rooms; there is no lift at the hotel), or a room that’s specially adapted with grab rails and a wet room (we have one specially adapted room), please request this at the time of booking.

Assistance dogs
Assistance dogs are welcome and no charge is made.

We have tried to include as much accurate detail as possible in our Accessibility Statement and we welcome your feedback, in order to continuously improve upon the information we give. If you require any assistance or further information, please phone 01252 795161.